bareknucklecustomerservice
B
Life Coaches
bareknucklecustomerservice
1 Dexter Cl, Loughborough LE12 8EH
# Bare Knuckle Customer Service
Bare Knuckle Customer Service is a customer service consultancy and publishing business based in Loughborough that helps organisations transform their approach to customer relations and service delivery. Founded by Simon Hazeldine, a persuasion expert, and Chris Norton, an experienced customer service strategist, the company combines practical business wisdom with proven methodologies to drive measurable results.
The business primarily serves mid to large-sized organisations across various sectors who recognise that exceptional customer service directly impacts profitability, customer retention and competitive advantage. Their approach appeals to business leaders, customer service managers and operations teams seeking to implement sustainable improvements rather than superficial fixes.
What distinguishes Bare Knuckle Customer Service is their no-nonsense, stripped-back philosophy. Rather than offering theoretical frameworks, they deliver pragmatic tools and techniques grounded in real-world experience. Their flagship book, endorsed by Michael Dell of Dell Computers, covers critical areas including building customer-led cultures, implementing service strategies, handling complaints constructively, establishing world-class call centres and understanding genuine customer expectations.
The business stands out through its combination of publishing, consultancy and practical training. They don't simply sell books; they provide comprehensive support through chapter downloads, direct consultancy services and motivational quotations that reinforce service excellence principles. This multi-channel approach allows clients to engage at their preferred level, whether seeking self-directed learning or full organisational transformation support.
Bare Knuckle Customer Service is a customer service consultancy and publishing business based in Loughborough that helps organisations transform their approach to customer relations and service delivery. Founded by Simon Hazeldine, a persuasion expert, and Chris Norton, an experienced customer service strategist, the company combines practical business wisdom with proven methodologies to drive measurable results.
The business primarily serves mid to large-sized organisations across various sectors who recognise that exceptional customer service directly impacts profitability, customer retention and competitive advantage. Their approach appeals to business leaders, customer service managers and operations teams seeking to implement sustainable improvements rather than superficial fixes.
What distinguishes Bare Knuckle Customer Service is their no-nonsense, stripped-back philosophy. Rather than offering theoretical frameworks, they deliver pragmatic tools and techniques grounded in real-world experience. Their flagship book, endorsed by Michael Dell of Dell Computers, covers critical areas including building customer-led cultures, implementing service strategies, handling complaints constructively, establishing world-class call centres and understanding genuine customer expectations.
The business stands out through its combination of publishing, consultancy and practical training. They don't simply sell books; they provide comprehensive support through chapter downloads, direct consultancy services and motivational quotations that reinforce service excellence principles. This multi-channel approach allows clients to engage at their preferred level, whether seeking self-directed learning or full organisational transformation support.
Services offered
Book salesConsultancy servicesCall centre setup and managementCustomer service strategy implementationCustomer complaint management trainingCustomer relationship management guidanceOrganisational culture developmentFree chapter downloads